Bad news for people like me who have almost exclusively used Fibracell reeds. I've been using them for more than 10 years. They were consistent and had the tone I required, lasted well, and seemed OK for the premium cost.
Recently I ordered two 2/1/2 strength reeds for tenor sax. Both were unplayable duds. I contacted Fibracell and offered to send them back to be checked. They replied that I didn't know how to put a reed on the mouthpiece (even though I'd told them I've been playing them for over 10 years). They also made other excuses like having to sand the reed...WHAT?
Bottom line: they don't stand behind their product and have a bad batch of reeds out there. Others have also commented on SOTW with the same problem. The reeds have come from different retailers, so it's either a big batch, or possibly a permanent problem. I'm certainly not giving any more $$ to any company that doesn't stand behind their product and don't appreciate being told I don't know how to put a reed on a a mouthpiece. BEWARE and spend your $$ wisely on products that are made by people that have integrity.
Recently I ordered two 2/1/2 strength reeds for tenor sax. Both were unplayable duds. I contacted Fibracell and offered to send them back to be checked. They replied that I didn't know how to put a reed on the mouthpiece (even though I'd told them I've been playing them for over 10 years). They also made other excuses like having to sand the reed...WHAT?
Bottom line: they don't stand behind their product and have a bad batch of reeds out there. Others have also commented on SOTW with the same problem. The reeds have come from different retailers, so it's either a big batch, or possibly a permanent problem. I'm certainly not giving any more $$ to any company that doesn't stand behind their product and don't appreciate being told I don't know how to put a reed on a a mouthpiece. BEWARE and spend your $$ wisely on products that are made by people that have integrity.