I had a car accident a few weeks ago. That's actually not too big of a deal: I had my car inspected by the insurance folks, they cut me a check, I deposited the check, I dropped off the broken car, and got a really nice rental; the broken car is a Nissan Sentra, a little compact car, and the rental's a top-of-the line new Nissan Maxima. It's even got separate AC vents for the back seats. And a moonroof.
I got home from work about 15 minutes earlier than normal because the traffic was really decent. I had a nice dinner with the wife, kid, dogs, and cat. I then decide to look at my e-mail. Mistake. That nice check for my car? Stop payment issued. No indication why. Hrm? Received at 6:21pm. On the day before a holiday. Nice. (It's also somewhat unnerving to find out that a stop payment can be issued on a check that has been deposited for 5 days.)
I called my insurance company. Generic call center guy said he had no idea why the check had a stop payment issued. I was transferred to the claims folks. I find out that the only person that can look at my claim was the person I had been dealing with ... who called me earlier this week to say, "You've got the check. If you need more, please tell the shop to submit the claims form, otherwise you're all good." There's also a new person on my claim; someone else in the insurance company. So, at the recommendation of the person I talked with, I leave messages with the person who inspected my car, the new guy, and the person who did my original claim. At least one of the three are supposed to be in on Friday.
I think that what happened is that the guy that inspected my car got the original check wrong -- the auto body shop tech said he thought it needed to be a lot higher. But why no call, insurance folks? I didn't get a call from the auto shop, either. The bank's also charged me their "returned deposited item fee."
Not an auspicious beginning to the holiday ....
I got home from work about 15 minutes earlier than normal because the traffic was really decent. I had a nice dinner with the wife, kid, dogs, and cat. I then decide to look at my e-mail. Mistake. That nice check for my car? Stop payment issued. No indication why. Hrm? Received at 6:21pm. On the day before a holiday. Nice. (It's also somewhat unnerving to find out that a stop payment can be issued on a check that has been deposited for 5 days.)
I called my insurance company. Generic call center guy said he had no idea why the check had a stop payment issued. I was transferred to the claims folks. I find out that the only person that can look at my claim was the person I had been dealing with ... who called me earlier this week to say, "You've got the check. If you need more, please tell the shop to submit the claims form, otherwise you're all good." There's also a new person on my claim; someone else in the insurance company. So, at the recommendation of the person I talked with, I leave messages with the person who inspected my car, the new guy, and the person who did my original claim. At least one of the three are supposed to be in on Friday.
I think that what happened is that the guy that inspected my car got the original check wrong -- the auto body shop tech said he thought it needed to be a lot higher. But why no call, insurance folks? I didn't get a call from the auto shop, either. The bank's also charged me their "returned deposited item fee."
Not an auspicious beginning to the holiday ....