Yup. They're also not very constructive in their criticism. "I contacted customer support and was asked to spend 40 minutes to troubleshoot. I had read online in a support center that the only way to solve the problem is to get new cartridges. They are sending those in 5-7 days. I could have new ones through amazon." Mmm. Amazon isn't HP. 40 min to troubleshoot isn't terribly long and you convinced them to send you $40 in print cartridges. That's actually decent service. I've never told $company that I read something online somewhere and they sent me free stuff. Also, if you just bought the thing, send it back to Amazon. It's free. All you have to do is write a comment on why you're returning it. They really don't care why. I bet I could return something with a reason of, "Paper output scares my cats," and I wouldn't have any problems.
I do think there are a lot of folks that don't read the manual. One of the reasons I decided on this printer is because the specs say it can print pretty high-resolution pictures, but that's only if you use photo-quality paper. Also, if you're printing 8" x 11" photos, you're going to probably go through one of those XL cartridges. If you're not used to printing photos, this will surprise you.
FWIW, Gandalfe, you might want to look into getting a laser printer, if you don't already have one. It'd probably be pretty cost-effective for printing that much. Even if you get an old HP 8150 and have to replace the fuser, pickup rollers, etc.
I do think there are a lot of folks that don't read the manual. One of the reasons I decided on this printer is because the specs say it can print pretty high-resolution pictures, but that's only if you use photo-quality paper. Also, if you're printing 8" x 11" photos, you're going to probably go through one of those XL cartridges. If you're not used to printing photos, this will surprise you.
FWIW, Gandalfe, you might want to look into getting a laser printer, if you don't already have one. It'd probably be pretty cost-effective for printing that much. Even if you get an old HP 8150 and have to replace the fuser, pickup rollers, etc.